Heightened Safety Measures Regarding COVID-19

At Portom International Hokkaido, we have implemented the following heightened safety and hygiene measures in an effort to prevent the spread of COVID-19 while endeavoring to maintain optimum comfort for all guests and patrons:

Efforts at Hotel Public Areas, Restaurants, and In the Guest Rooms

-Hand sanitizers are installed at hotel entrances as well as restaurants, facilities, lobby, elevator area, and restrooms.
-Disinfectants are installed at the hotel entrance, each restaurant entrances, lobby, and elevator area, and restrooms.
-We focus on disinfecting areas that are often touched by customers; in public spaces, elevator buttons, handrails, restroom doors, telephones in the hall, etc., and in guest rooms, doorknobs, switch panels, tablets, remote controls, and writing utensils.
-For elevators, hot springs, and smoking area, we may limit the number of people who can use the facility during times of congestion.
-When using each facility in the hotel, we ask our customers to cooperate with us regarding temperature measurement and physical condition.
-Acrylic board is installed at the front counter and cashiers at each restaurants and facilities.
-Customer service staff will wear masks when on duty.
-We installed some disinfectant sprays for staffs in the restaurants and use them at any time.
-Chopsticks and hand towels provided at restaurants are changed to disposable ones.
-Knives, forks, casters, etc. will be provided for each person.
-The table after use will be disinfected at any time.
-We will strive to ensure social distance.

Efforts for Employees

-Checking our employees physical conditions including temperature measurement when they show up to work.
-Installed some disinfectant sprays for staffs in the backspace and disinfect hands as appropriate.
-We will thoroughly disinfect kitchens and offices.
-We will refrain from going out unnecessarily and urgently and attending meetings where large group of people gathering.

To Our Customers and Patrons

May we request that guests take the following precautions when visiting the hotel:
-Please wear a mask and sanitize your hands whenever you are in the hotel public areas.
- At check-in, all customers are inspected for temperature and physical condition.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please check your physical condition again before departure, and if you have any concerns, please contact the hotel in advance.